Question 1

Will my customers know it's an AI?

Accepted Answer

Nura introduces itself as an assistant for your business — not as a robot. Customers are just glad someone responded fast. Most never ask, and those who do appreciate the honesty.

Question 2

What if I want to take over the conversation?

Accepted Answer

Every conversation shows up live in your dashboard. Jump in anytime — just reply and the AI steps aside. You're always in control.

Question 3

How long does setup actually take?

Accepted Answer

About 10 minutes. You get a dedicated phone number, forward your business calls to it, fill in your business name, and you're live. No IT help needed.

Question 4

What happens after the free trial?

Accepted Answer

Your card is charged on day 15 at the plan rate you chose. You can cancel any time before that from your account settings — no calls, no friction.

Question 5

Does it work nights and weekends?

Accepted Answer

Yes — 24/7. That's actually when it earns the most. A Saturday afternoon AC call that you miss while at your kid's game is exactly what it catches.

Question 6

What happens if I answer the call before the AI texts back?

Accepted Answer

No problem — CallNura detects that the call was answered and holds off. The AI only kicks in on genuinely missed calls, so you'll never double-text a customer you already spoke to.

Question 7

Will this work with my current phone system?

Accepted Answer

Yes. CallNura works by simple call forwarding — the same feature already built into every phone and carrier. No new hardware, no apps to install, no IT setup.

Question 8

Does this replace my receptionist or office staff?

Accepted Answer

No — it covers the gaps when nobody picks up. If you have staff answering calls, great. CallNura just makes sure nothing slips through on nights, weekends, or when everyone's tied up on a job.

Question 9

Can I customize what the AI says to my customers?

Accepted Answer

Yes. You set your business name, service area, and tone in your dashboard. The AI uses that context in every conversation so messages feel like they're coming from your shop.

Question 10

Is CallNura available outside South Florida?

Accepted Answer

We're currently focused on South Florida — Broward, Miami-Dade, and Palm Beach counties. Expanding soon. If you're outside that area, reach out and we'll add you to the waitlist.

Question 11

Is my customers' data safe?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We don't sell or share customer information with any third parties. You can request full data deletion at any time.

Question 12

Can I try it before paying anything?

Accepted Answer

Yes. You get 14 days completely free. A card is required to start the trial but you won't be charged until day 15. Cancel any time before that from your account settings.

Question 13

What happens when a customer replies to the text?

Accepted Answer

The conversation continues automatically — Nura asks what's wrong, gets their address, and offers your open time slots until they book. You see the full thread live in your dashboard.

Question 14

Can my whole team see the conversations?

Accepted Answer

Right now every account is a single login that shows every conversation, call, quote, and invoice. Separate logins per team member are on our roadmap.

Question 15

What if the same person calls more than once?

Accepted Answer

CallNura recognizes repeat callers and keeps the conversation going where it left off instead of starting over or double-texting them.

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