Terms of Service

1. The service

CallNura provides AI-powered missed call texting, quote follow-up, and invoice reminder automation for HVAC businesses. By creating an account you agree to these terms.

2. Billing & trials

New accounts receive a 14-day free trial on their first plan. A valid card is required at signup and is automatically charged at the end of the trial unless you cancel. The free trial is one-time per account — switching or resubscribing to a plan does not grant a new trial. You may cancel anytime from your account settings; cancellation takes effect at the end of the current billing period.

3. Plans

Starter ($69.99/mo), Growth ($99.99/mo), and Pro ($139.99/mo) plans differ in monthly AI text volume and included features. Pro includes priority support. Pricing may change with notice; existing subscribers will be notified before any change takes effect.

4. Acceptable use & your responsibility for consent

You agree to use CallNura only to communicate with your own customers regarding legitimate business purposes, and not to send unsolicited or unlawful messages. You are solely responsible for ensuring you have the legal right and appropriate consent to send automated text messages to each person you communicate with through CallNura, including compliance with the federal Telephone Consumer Protection Act (TCPA), the Florida Telephone Solicitation Act, and any other applicable federal, state, or local law governing telemarketing, automated messaging, or telephone solicitation. CallNura provides the messaging tool; it does not verify or guarantee that your use of it complies with these laws.

4a. SMS messaging, opt-in & opt-out

CallNura sends automated SMS text messages to end customers on behalf of HVAC businesses. By using the service you acknowledge and agree to the following:

• Opt-in — Messages are sent to customers who: (a) placed a call to your business number (implied consent — one follow-up text only); (b) submitted a booking request through your public booking page after reading the SMS disclosure; or (c) have a pre-existing customer relationship with your business where you have obtained appropriate consent.
• Opt-out — Every message sent through CallNura includes opt-out instructions. Customers who reply STOP will receive no further messages from your business through CallNura. Opt-outs are permanent and processed immediately.
• Message and data rates — Standard message and data rates may apply to customers receiving texts. This is disclosed in each message.
• Help — Customers may reply HELP for assistance. You are responsible for responding to customer questions about messages sent under your account.

For full details on how SMS consent is obtained and managed, see our Privacy Policy — SMS section.

5. No contracts

There are no long-term contracts. All plans are billed monthly and can be cancelled at any time.

6. Disclaimer of warranties & limitation of liability

CallNura is provided “as is” and “as available,” without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for missed or delayed messages caused by third-party carriers, Twilio, Stripe, Anthropic, Supabase, or any other third-party service, or by outages beyond our reasonable control. To the fullest extent permitted by law, CallNura's total liability for any claim arising from your use of the service is limited to the amount you paid us in the three months preceding the claim.

7. Indemnification

You agree to indemnify and hold CallNura harmless from any claim, demand, fine, or liability (including reasonable attorneys' fees) arising from your use of the service to communicate with your customers, including any claim that a message sent through your account violated the TCPA, the Florida Telephone Solicitation Act, or any similar law. This includes claims brought by your own customers or by regulators.

8. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these terms or your use of CallNura will be resolved in the state or federal courts located in Florida.

9. Contact

Questions about these terms? Use the CallNura AI assistant, available anywhere on the site, or email callnurasupport@gmail.com.